Service System

(1) Product Consultation: Answer customer inquiries and needs regarding products, assisting customers in understanding the technical features and performance indicators of the products.

(2) Solutions: One-on-one service from engineers to recommend suitable product models or provide customized technical solutions based on customer needs.

(1) Customer File Creation: Establish customer management files to record product needs and characteristics.

(2) Logistics and Delivery: Assist customers in arranging the transportation and delivery of goods, ensuring that products are delivered to customers on time.

(1) Installation Guidance and Training: On-site installation guidance and training (technical and after-sales personnel provide direct on-site installation and training for customers) or Online Guidance and Technical Training (provide product manuals and one-on-one 24-hour online guidance services support).

(2) Customer Feedback: Timely handle customer feedback and complaints to improve customer satisfaction.

(3) Repair and Maintenance: Conduct repairs and maintenance on products to ensure normal operation and lifespan.

(4) Spare Parts Supply: Ensure the supply of spare parts to guarantee customers can obtain necessary parts in a timely manner.

(5) Follow-Up Surveys: Understand customers' usage of products, collect customer feedback, and promote product optimization and upgrades.